IT Field Support Officer

Employer :

AZADEA

Location :

Oman- Muscat

Posted on:

22/07/2019

Deadline :

31/07/2019

IT Field Support Officer

Job Title: IT Field Support Officer

Location: Muscat Grand Mall

Department: Information Technology

Role Purpose

The IT Field Support Officer is responsible for installing, maintaining and providing technical support to corporate users and shops.

Key Accountabilities

  • Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed 
  • Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis  
  • Train stores team members on the system and its various applications     Provide the necessary support for the shops POS systems including any issues during the POS daily closing 
  • Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers 
  • Log all the incidents and requests in the Service Desk system  
  • Communicate with network solution providers and other IT support companies and with suppliers in order to get the necessary support regarding Brand Communication interface and files  
  • Prepare status reports and documentation regarding the installation of hardware and networking equipment 
  • Monitor the systems on continuous basis in order to ensure that all IT related devices and equipment are at optimum level of performance, and recommend solutions when needed 
  • Handle the pre-opening phase of new stores in terms of design, installation and configuration 

Qualifications, Experience, Knowledge

  • Technical Degree in Computer Science or a related field     
  • 2-4 years of experience in a similar role     
  • Knowledge in Windows Applications (Windows Clients, Office Applications, Printers and other)   
  • Fluency in English     
  • Valid Driving License is a plus     
  • Proficiency in MS Office

Competencies

  • Cultural Awareness
  • Customer Focus     
  • Analytical Thinking      
  • Attention to details      
  • Change and Adaptability      
  • Communication Skills      
  • Teamwork 

To apply please click the link below:

https://www.azadea.com/english/careers/vacancy-details?VacancyID=37865&ActID=1211995

IT Field Support Officer

Employer :

AZADEA

Location :

Oman- Muscat

Posted on:

22/07/2019

Deadline :

31/07/2019

IT Field Support Officer

Job Title: IT Field Support Officer

Location: Muscat Grand Mall

Department: Information Technology

Role Purpose

The IT Field Support Officer is responsible for installing, maintaining and providing technical support to corporate users and shops.

Key Accountabilities

  • Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed 
  • Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis  
  • Train stores team members on the system and its various applications     Provide the necessary support for the shops POS systems including any issues during the POS daily closing 
  • Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers 
  • Log all the incidents and requests in the Service Desk system  
  • Communicate with network solution providers and other IT support companies and with suppliers in order to get the necessary support regarding Brand Communication interface and files  
  • Prepare status reports and documentation regarding the installation of hardware and networking equipment 
  • Monitor the systems on continuous basis in order to ensure that all IT related devices and equipment are at optimum level of performance, and recommend solutions when needed 
  • Handle the pre-opening phase of new stores in terms of design, installation and configuration 

Qualifications, Experience, Knowledge

  • Technical Degree in Computer Science or a related field     
  • 2-4 years of experience in a similar role     
  • Knowledge in Windows Applications (Windows Clients, Office Applications, Printers and other)   
  • Fluency in English     
  • Valid Driving License is a plus     
  • Proficiency in MS Office

Competencies

  • Cultural Awareness
  • Customer Focus     
  • Analytical Thinking      
  • Attention to details      
  • Change and Adaptability      
  • Communication Skills      
  • Teamwork 

To apply please click the link below:

https://www.azadea.com/english/careers/vacancy-details?VacancyID=37865&ActID=1211995